Refund policy

At LUMI RISSE, we are committed to providing a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, we’re here to help and will do our best to resolve any issue quickly.

1. Return Eligibility

You may request a return within 14 days of delivery.

To be eligible, items must meet the following conditions:

  • Items must be unworn, unused, and in original condition
  • Items must be free from perfume, deodorant, makeup, or any stains
  • All original tags (if applicable) must be attached

We reserve the right to refuse returns that do not meet these conditions.

⚠️ Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as Final Sale / Sale items
  • Intimates, bodysuits, swimwear, underwear
  • Accessories (including earrings, hats, and hair accessories) for hygiene reasons

2. Return Process

To initiate a return:

  1. Contact us at support@lumirisse.com within 14 days of delivery
  2. Provide your order number and reason for return
  3. Wait for approval before sending the item back

👉 Once approved, we will provide the correct return instructions.

❗ Returns sent without prior approval will not be accepted
❗ The address listed on our website is not a return address

3. Refunds

  • Refunds are issued after inspection and approval
  • Approved refunds will be returned to the original payment method
  • Please allow 3–7 business days for the refund to appear

We reserve the right to issue partial refunds if items are not returned in original condition.

4. Return Shipping

  • Customers are responsible for return shipping costs
  • Original shipping fees are non-refundable
  • We recommend using a trackable shipping method

LUMI RISSE is not responsible for lost or missing return packages.

5. Order Issues

If there is any issue with your order, please contact us:

📧 support@lumirisse.com

⚠️ Please contact us before opening a chargeback or dispute. We will do our best to resolve your issue as quickly as possible.

6. Fraud Prevention

  • High-risk orders may be canceled
  • Suspicious transactions may be declined
  • Abuse of the return policy may result in account restrictions

✨ Thank you for shopping with LUMI RISSE