Shipping policy

At LUMI RISSE, we are committed to providing a smooth and reliable delivery experience. Please review the details below before placing your order.

1. Order Processing

  • Orders are typically processed within 1–3 business days (Monday – Friday)
  • Orders are not processed on weekends or public holidays
  • During peak seasons or promotions, processing times may be slightly extended

Once your order is processed, it will be prepared for shipment.

2. Shipping Time

Estimated delivery times:

  • United States: 5–10 business days
  • International: 7–15 business days

Please note that these are estimated timeframes and may vary due to external factors beyond our control.

3. Shipping Rates

🚚 Free Shipping

  • Available on orders over $60 USD

📦 Standard Shipping

  • Orders between $0.00 – $59.99 USD
  • Flat rate: $10.00 USD

⚡ Expedited Shipping

  • Flat rate: $20.00 USD

4. Order Tracking

  • Once your order has been shipped, a tracking number will be sent via email
  • Tracking updates may take 1–3 business days to appear

Please ensure your email is entered correctly at checkout.

5. Shipping Delays

While we aim to deliver your order on time, delays may occur due to:

  • Shipping carriers
  • Customs clearance
  • Weather conditions
  • High order volume

LUMI RISSE is not responsible for delays caused by factors beyond our control.

6. Incorrect Shipping Information

Please ensure your shipping details are accurate at checkout.

  • We are not responsible for orders delivered to incorrect or incomplete addresses
  • Additional shipping fees may apply for reshipment

7. Lost or Stolen Packages

  • Once a package is marked as delivered, LUMI RISSE is not responsible for lost or stolen items
  • Customers should contact the shipping carrier directly
  • We will assist where possible to help resolve the issue

8. Contact Information

📧 support@lumirisse.com

📍 777 Brickell Ave, Suite 593
Miami, FL 33131
United States

⏰ Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

⚠️ This address is for business purposes only and is not a return address.

✨ Thank you for shopping with LUMI RISSE